ITSM in SAP Solution Manager 7.2 as the central ITIL platform

Overview

Attend the webcast and learn about SAP ITSM in Solution Manager 7.2:

SAP IT Service Management (SAP ITSM) is the SAP Solution for supporting the ITSM processes. Incident and Problem Management is the core process in the interaction between the components in a homogenized ALM and ITSM. It includes other ITSM functions, such as:

• Incident Management
• Service Request Management
• Problem Management
• Change Request Management
• ?Knowledge Management
• Service Asset & Configuration Management
• Service Level Management
• IT Analytics
• IT Service Desk

See how SAP Solution Manager 7.2 ITSM can help to:

• Empower IT service desk agents with powerful tools and information
• Increase customer satisfaction and service transparency
• Increase IT support productivity
• Speed up incident resolution
• Gain insight of IT service processes
• Monitor service level compliance

ITSM
corealm-sap-partner

Featured Speakers

  • William Perez
    Sr. SAP Solution Manager Consultant 

When

Friday, September 16, 2016 11:00 AM – 12:00 PM PT

Where

This is a virtual event, connection information will be sent to you after your registration confirmation.

Register Here

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